Shipping
Items are only shipped to addresses in the United States (U.S.)
Domestic shipments are sent via USPS, UPS, FedEx or DHL. If FedEx, UPS or DHL are being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below).

If you place your order after 5 PM Eastern Standard Time, it will be processed within 1-2 business days. The typical delivery timeframe for USPS is three (3) to ten (10) business days after processing. The typical delivery timeframe for FedEx/UPS/DHL depends on the service selected.
Please note these shipping timeframes provided during the checkout procedure are estimates only; and that Shipping may be slightly delayed on US holidays.

If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. Shipping charges are determined by the number, weight and type of items ordered, and by the shipping carrier and service selected. We do not ship COD.

Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure.

RICKSMITHJR.COM is not responsible for non-receipt of orders that have been deemed delivered.
RICKSMITHJR.COM is also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the order process.

International Shipping (Outside The US): The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. We do not ship COD. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to CrissAngel.com and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling.

Returns and Exchanges
Our 30 Day Return & Exchange Policy
Please inspect your order immediately upon arrival. For any returns or exchanges, contact us as soon as possible.

If you received a defective or wrong item and need to exchange it for the same item, please email us at info@ricksmithjr.com

Our return policy allows you 30 days to return your products.
You may return or exchange the product within 30 days of receipt as long as the product is returned in new, unused and resalable condition in the original sealed packaging.

Defective DVDs will only be exchanged for the same item.

Products properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling).

Please keep in mind that credit card companies vary in the time they take to post credits.

Backorders
If some of the items included in your order are out of stock you will be notified via e-mail that your order has been placed and the items out-of-stock will be shipped as soon as it is available.

Undeliverable Packages
If for any reason your order is classified as undeliverable and returned to RICKSMITHJR.com you will be notified via email that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling will not be refunded. RICKSMITHJR.COM will not re-ship any order that is classified as undeliverable and returned to us.

State Sales Tax
In accordance with state law, we are required to charge sales tax on orders shipped within the state of Ohio.

Customer Service
Should you have any questions regarding your order or anything else, please contact us rsj@ricksmithjr.com. We endeavor to answer all responses within two (2) business days, but please allow longer.